Last updated: 27 May 2026
Elevate with Justine respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your personal data when you use our website, contact us, make an enquiry, or book a class, programme or personal training service.
Who we are
This website is operated by Elevate with Justine.
Website: https://elevatewithjustine.co.uk
Email: justineseaney1995@gmail.com
For the purposes of UK data protection law, Elevate with Justine is the data controller for the personal information collected through this website and in connection with our services.
What personal information we collect
We may collect and process the following personal information:
- Your name
- Your email address
- Your phone number
- The subject and content of your enquiry
- Any information you choose to include in a message or booking request
- Booking details, such as the class, session, programme or service you book
- Payment and attendance information where relevant
- Technical information, such as your IP address, browser type, device information and website usage data, where collected by the website, plugins or third-party tools
If you choose to provide information about your health, fitness goals, injuries, pregnancy, postnatal status, menopause, dietary requirements or other personal circumstances, we may use this information only where relevant to your enquiry, coaching, training or programme participation.
Please avoid sending highly sensitive personal information through the website contact form unless it is necessary for your enquiry.
How we collect your information
We collect personal information when you:
- Submit a contact form on our website
- Send us an email
- Contact us about online coaching, personal training, group training, programmes or workshops
- Book a class, session, programme or appointment through TeamUp or another booking tool
- Complete any onboarding, consultation or health-related forms
- Communicate with us through email, app messaging, booking systems or other agreed communication methods
- Interact with our website, embedded content, forms, booking tools or social media links
How we use your personal information
We use your personal information to:
- Respond to your enquiries
- Provide information about our services
- Arrange consultations, classes, programmes, coaching or personal training sessions
- Manage bookings, attendance and client communication
- Deliver online coaching, training programmes and related support
- Provide nutrition guidance, where this forms part of a service you have chosen
- Send service-related messages, reminders or updates
- Keep records of enquiries, bookings and correspondence
- Improve our website, services and client experience
- Meet legal, accounting, insurance and administrative obligations
We do not sell your personal information.
Our lawful basis for using your information
Under UK data protection law, we must have a lawful basis for using your personal information. Depending on the situation, we may rely on:
Consent
Where you have chosen to submit information, request contact, opt in to receive updates, or provide certain information voluntarily.
Contract
Where we need to process your information to provide a service you have requested or to take steps before providing that service.
Legitimate interests
Where we need to respond to enquiries, manage our business, keep records, improve our services, protect our website, or communicate with clients and prospective clients in a reasonable way.
Legal obligation
Where we need to keep or share information to comply with legal, tax, accounting, safeguarding or regulatory requirements.
Health and fitness information
Some of the services offered by Elevate with Justine may involve health, fitness, lifestyle, nutrition, pregnancy, postnatal or menopause-related information.
Where you choose to share this type of information, we use it to understand your needs, adapt training safely, provide appropriate support, and deliver the service you have requested.
We will only ask for health or fitness-related information where it is relevant to your training, coaching, safety or participation in our services.
Contact forms and website messages
Our website uses contact form tools to allow you to send enquiries.
When you submit a contact form, the information you provide may be emailed to us and may also be stored securely within the website so that we have a backup record of your enquiry.
The website may use tools including Contact Form 7, Flamingo, WP Mail SMTP and Brevo to process, store and deliver form submissions and email notifications.
Email communications
Website emails and contact form notifications may be sent using Brevo and WP Mail SMTP. These services help ensure website emails are delivered correctly.
Emails may be sent from an address connected to the website domain, such as noreply@elevatewithjustine.co.uk, and delivered to our chosen email inbox.
If you reply to an email or contact us directly, your email address and message content will be processed so we can respond to you.
Booking services and memberships
We use TeamUp to manage bookings, classes, sessions, programmes, memberships and related client administration.
If you book a class, personal training session, programme, trial month, recurring membership or other service through TeamUp, the information you provide may be collected and processed through TeamUp in order to manage:
- bookings and schedules
- class and session attendance
- memberships, session packages and recurring subscriptions
- cancellations, membership changes and account administration
- payments and billing, where applicable
- service-related notifications and reminders
- client records and communication
TeamUp acts as a third-party service provider. You should also review TeamUp’s own Privacy Policy to understand how they process your information. TeamUp publishes privacy information explaining what it collects, why it collects it and who it shares it with.
Payments
Payments and recurring memberships
Payments for classes, programmes, memberships, trial months and other services may be processed through TeamUp and its payment provider, Stripe.
If you purchase a recurring membership, payment details and billing information may be processed so that repeat payments can be taken according to the membership terms shown at the point of purchase or in your TeamUp account.
We do not usually receive or store your full payment card details. Payment information is processed securely by the relevant payment provider. Stripe explains that personal data may be shared between parties involved in payment transactions to enable transactions and provide payment services.
Who we share your information with
We may share your information with trusted third-party service providers who help us operate the website and provide our services. These may include:
- Website hosting providers, including EasyWP/Namecheap
- Website platform and plugin providers, including WordPress and website plugins
- Contact form and message storage tools, including Contact Form 7 and Flamingo
- Email delivery providers, including WP Mail SMTP and Brevo
- Booking and membership management providers, including TeamUp
- Payment processors, including Stripe, where applicable
- Professional advisers, such as accountants, insurers or legal advisers
- Legal, regulatory or public authorities, where required by law
We only share personal information where necessary and where appropriate safeguards are in place.
How long we keep your information
We keep personal information only for as long as necessary.
Contact form enquiries and website messages may be kept for up to 12 months, unless we need to keep them longer because you become a client, your enquiry is ongoing, or we are required to retain the information for legal, insurance, accounting or business reasons.
Client records, booking records, attendance information, payment-related records and service communications may be kept for longer where needed for legal, tax, insurance, safeguarding, health and safety, or business administration purposes.
When information is no longer needed, we will delete it or anonymise it where appropriate.
How we protect your information
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure or alteration.
These steps may include using secure website hosting, SSL encryption, trusted third-party providers, password-protected systems and limited access to personal information.
However, no website, email system or online service can be guaranteed to be completely secure.
Your data protection rights
Under UK data protection law, you have rights over your personal information. These may include the right to:
- Access the personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Ask us to delete your information
- Ask us to restrict how we use your information
- Object to certain uses of your information
- Withdraw consent, where we rely on consent
- Request a copy of your information in a portable format, where applicable
- Complain to the Information Commissioner’s Office
To exercise your rights, please contact us using the email address listed above.
You can also contact the Information Commissioner’s Office if you are unhappy with how your personal information has been handled.
ICO website: https://ico.org.uk
Cookies and similar technologies
Our website may use cookies and similar technologies to help the site function properly, improve performance, support website security and enable features such as contact forms, booking tools and embedded content.
Cookies are small files placed on your device when you visit a website. Some cookies are essential for the website to work. Others may be used for analytics, embedded content, social media features, advertising or third-party tools.
Our website may use cookies or similar technologies from:
- WordPress
- Website security or performance tools
- Contact form tools
- TeamUp, if booking tools are embedded or linked
- Instagram or other social media embeds, if used
- Analytics tools, if added
- Video, map or other embedded content providers, if added
Essential cookies may be used without consent where they are necessary for the website to function. Non-essential cookies, such as analytics, marketing or tracking cookies, may require your consent.
You can control cookies through your browser settings. If non-essential cookies are used on the website, we will provide a cookie notice or consent option where required.
Embedded content and third-party links
Our website may include links to third-party websites or embedded content, such as booking tools, social media content, videos, maps or external resources.
Third-party websites and services may collect data about you, use cookies, track your interaction with their content, or process your information under their own privacy policies.
We are not responsible for the privacy practices of third-party websites.
Marketing communications
We will only send marketing emails or promotional updates where we have a lawful basis to do so.
You can unsubscribe from marketing communications at any time by following the unsubscribe instructions in the email or by contacting us directly.
Service-related messages, such as booking confirmations, class updates, appointment reminders or responses to enquiries, are not marketing emails and may still be sent where necessary.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “last updated” date.
